Harry Cohn graduated from Northern Illinois University in 1970 with a degree in Business Management and Marketing. Harry began his career in facility services over 40 years ago when he was recruited by Sanitas to be the assistant to the comptroller. After rising through the ranks over the years, moving from Operations Manager to Financial Administrator, Harry joined forces with Robert Weintraub in 1975 to organize Service Management Group.

Harry makes an effort to continuously stay connected to the community by sitting as a current board member for the JCCS. Harry also stays informed and involved in the facilities industry by being a current member of multiple facility service associations, such as the BSCAI, BOMA and ISSA. Harry carries the prestigious BSCAI certification of CBSE (Certified Building Service Executive)

Harry prides himself on SMG ownership commitment to quality service and responsiveness to the customer. "Excellent customer service (is) the ability of an organization to constantly and consistently exceed the customer's expectations." Owner operated and managed, SMG is a company where commitment to the customer and responsive customer service are paramount.

Robert Weintraub grew up in the facility services industry being born into a family business that originated in 1924. Robert spent many years hands on, traveling and learning the industry. Robert ran start ups and managed multiple large scale facilities in Hartford, Boston, Minneapolis, Los Angeles and Miami.

In 1975 Robert joined forces with Harry Cohn and Louise Linsky bringing the family business solidly into the third generation. Robert's passionate commitment to quality service and customer satisfaction has helped to transform SMG into one of the largest owner operated facility service companies in the Tri-State area. Robert serves on the Board of Directors of the Cardinal Shehan Center in Bridgeport, CT. He stays very involved with industry associations such as BOMA, BSCAI and ISSA always looking for the latest trends and technologies that may help improve the overall quality and performance of SMG.

Frank Perez was named Vice President of Operations in February 2001. He has been with the organization since 1982 and is responsible for Service Management Group's overall Sales and Operations in Connecticut, New York and New Jersey as well as our Specialty Services Division.

Prior to joining SMG, Frank worked for Dunn and Bradstreet in Wilton, CT providing daily support and upgrades in computer software for corporate facility throughout the United States. Mr. Perez has earned the coveted certification for Registered Building Service Manager (R.B.S.M.). In 1995, Frank trained and earned the Certified Carpet Care Technician Designation.

Victor joined SMG in 1985 and has more than 25 year's successful experience in management. In February 2001, SMG promoted Victor to Vice President of Operations overseeing the total operation from Connecticut through Boston. He provides leadership and motivation to the sales, finance, administration, and operations team. He supports the President and CEO in all aspects of the company's growth specifically through strategic and operational planning.

Victor passed a rigorous program certifying him for the coveted Registered Building Service Manager. He manages the Certified Carpet Care and Fire & Smoke division. Victor was instrumental in the implementation and integration of SMG's online Facility Maintenance Software, (FMS). This software has attributed to our recent success in the company's growth. His attention to detail and overall management skills have provided unparalleled customer retention and satisfaction.

Gisella Arroyo was born in Lima, Peru. In 1987, Gisella achieved a Bachelor’s Degree in Psychology in her native Peru, and in 1990 became a licensed psychologist. In Peru, Gisella worked as an Industrial Psychologist until 1993 when her family moved to the United States.  Gisella joined the SMG Services, LLC, team in 1998 as Personnel Manager in charge of recruiting and hiring, and has accomplished a reduction in turnover rate that is below the industry standard. 

Gisella has served as our union liaison, involved in labor relations and negotiations. In 2004, Gisella received her ISSA Safety Trainer Certification, and has been OSHA Certified since 2007. Gisella currently chairs our Management Safety Committee. Along with our management staff, Gisella assisted in the development of our “Green Clean Program” which has been implemented at many client facilities.

Jack Stevens comes to SMG with over 15 years experience in team leadership and management. His ability to communicate with people, recognize needs and raise the level of service combined with an unwavering commitment to sound values and principles are attributes contributing to his success.

Jack joined the SMG family in 2011 and currently manages the sales and operations of the SaniGLAZE division, one of SMG's specialty services. Under Jack's leadership the SaniGLAZE division has been awarded multiple times for outstanding performances on a national level.

Paul’s career in the industry began shortly after serving in the United States Marine Corps from 1964 to 1967. Paul began his career in sales for a major janitorial services company and worked his way to a Senior Executive position learning virtually every facet of the business along the way.

Over his 35+ year career, Paul has worked with several regionally dominant companies in senior management positions responsible for providing janitorial, security and engineering services for over 40 million square feet of office, educational and R&D space. Paul joined Services Management Group in 2007 as Managing Director responsible for expanding the company's business both locally and regionally.

Michelle Michaud brings over twenty years of experience in account management, sales management and marketing to her position as Vice President of Sales at Service Management Group, LLC. Michelle's responsibilities at SMG include marketing, sales, account initiation, quality control and client support.

Michelle has been integral in the development and promotion of SMG's green cleaning policies and programs. Michelle assists existing clients and potential clients to transition to a healthier environment by introducing effective sustainability measures to their facilities. In April 2008 Michelle attended the first ever sustainability facility care forum in Washington D.C. where her efforts in the promotion of sustainability and green measures were recognized.

Michelle has also been published in the New England Real Estate Journal on topics of the benefits of green cleaning and effective quality control measures.

Scott Weintraub graduated from Sierra Nevada College with a degree in Business Administration. Scott joined SMG in 2007 and recently managed the sales and operations of the SaniGLAZE division, one of SMG's specialty services.

In his current role, Scott is responsible for developing and maintaining relationships with SMG's new and existing client base. Scott also lends his support to the SMG operations team as a Quality Control Manager, helping to continually grow the business while always ensuring current client satisfaction. Scott will continue to learn every facet of the business hands on, with the future intent of moving SMG solidly into its fourth generation of ownership.